Frequently Asked Questions

Carpet Cleaning & Restoration Services

COMPANY INFORMATION

Q: Where are you located and what areas do you serve?

Location: 321 Interstate Court, Sarasota FL 34240 (just off I-75 near the Fruitville Road exit).

Service area: Manatee County, Bradenton, and Venice, Florida.

Q: What are your hours of operation?

Carpet & cleaning services: Monday–Friday, 7am–5pm

Emergency restoration: 24/7, 365 days a year

Q: How do I contact you?

General inquiries & cleaning: 941-205-7677 — or submit a request on our website

24/7 water, fire, or storm emergencies: 941-205-7262 — for immediate service

Q: How soon can you come out?

Emergency restoration: We arrive within 1 hour of your call.

Cleaning appointments: Often available within 24–48 hours. Contact us before 10am for same-day service (subject to availability).

Q: Do you offer free quotes?

Cleaning services: Free over-the-phone estimates.

Restoration services: Free on-site estimates. We provide a full scope of work and coordinate with your insurance company before anything begins.

Q: Are your technicians certified?

A: Yes. All technicians are IICRC-certified, background-checked, and fully trained. We are licensed, insured, and bonded: CRC1332133 · MRSA2670 · MRSR2856.

Q: Do you offer financing?

A: Yes, financing options are available (primarily for restoration services). Call 941-205-7677 to discuss your situation.

Q: Are you hiring?

A: Please call us directly at 941-205-7677 for hiring and employment information.

CLEANING SERVICES

Q: What cleaning services do you offer?

A: Carpet cleaning · Tile & grout cleaning · LVT & LVP (luxury vinyl) cleaning · Pet odor & stain removal · Oriental & area rug cleaning · Furniture & upholstery cleaning · Pressure & soft washing. Both residential and commercial properties. We also offer air duct cleaning services.

Q: Do you offer same-day service?

A: If you contact us before 10am, we will make every effort to accommodate same-day service depending on your area.

Q: Do you move furniture?

A: We move light furniture. We may ask you to move heavier or fragile items before our arrival.

Q: Are your cleaning products safe for pets and children?

A: Yes. All products are eco-friendly and pet-safe.

Q: Do you guarantee stain removal?

A: We offer a 10-Day Stain Guarantee: if a treated stain reappears within 10 days, we will return at no additional cost.

Q: How often should I get my carpets cleaned?

A: Every 6–12 months is recommended, or more frequently for high-traffic areas or homes with pets. We offer a preferred customer program and can schedule recurring appointments.

Q: How long does carpet cleaning take and when can I walk on it?

Time varies by room size and carpet condition. Carpets typically dry within 6–8 hours. You can walk on the carpet immediately with clean white socks, but avoid heavy traffic until fully dry.

RESTORATION SERVICES

Q: What restoration services do you provide?

A: Water damage & extraction · Smoke & fire damage restoration · Storm & wind damage cleanup · Mold remediation & mitigation · Flood cleanup. Both residential and commercial.

Q: Do you offer 24/7 emergency restoration?

Yes. Available 24/7, 365 days a year. We aim to arrive within 1 hour of your call. Emergency line: 941-205-7262

Q: Do you work with insurance companies?

A: Yes, we work directly with most major insurance providers. Our process starts with a detailed scope of work coordinated with your insurer — nothing proceeds without your approval as the homeowner or business owner. Financing is also available for self-pay.

Q: Are restoration estimates free?

A: Yes. All restoration estimates are free, on-site, and coordinated with your insurance company. You receive a full scope of work before any work begins.

Q: How long does restoration take?

A: Timelines vary depending on the type and extent of damage — from a few hours for minor water extraction up to several weeks or months for major fire or structural damage.

Q: Do you handle mold removal?

A: Yes, we provide certified mold remediation and mitigation services.

Q: Do you clean after storm or flood damage?

A: Yes, we offer flood cleanup and water extraction services.

Q: Can I schedule a restoration service in advance?

A: Yes, but emergency calls always receive priority.